Terms of Sale
Orders for in-stock products are generally processed and shipped within 1-3 business days (Monday-Friday). The purchase of products and services on the Site is subject to availability. If merchandise is currently out-of-stock, we will attempt to identify that on the Site. In the unlikely event that an item you order is out of stock, ZENB will contact you and you will have the option to either place an updated order or cancel the entire order without charge.
We currently accept Mastercard, Visa, America Express, Discover, JCB, PayPal, Google Pay, and Apple Pay. Your credit card will be charged when your order is shipped.
If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable to you for any delay or non-delivery of your order.
YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant us or the third party collecting that information on our behalf the right to provide such information to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any transaction.
Free or Promotional Offers
We occasionally offer discounts and coupon codes. While the terms and conditions for each promotion will vary, most of our offers last for a limited time, and have associated promotional codes that can only be used once per customer and cannot be combined with other offers. Promotional shipping offers will apply to orders that meet the particular promotional guidelines, such as the applicable merchandise total (before tax and shipping/handling charges are applied) and the requirement that the order be shipped to a single address. Generally, shipping promotions will only apply to standard shipping, unless otherwise noted. We reserve the right to reject or cancel any order that does not comply with these terms and conditions. In the event of any inconsistency between the discount code terms and conditions and these Terms of Sale, the discount code terms and conditions shall prevail.
Orders will only be shipped and delivered to addresses located within the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. Territories, Canada, Mexico, or APO/FPO.
We ship using USPS, and once your order leaves our facility, you can expect your delivery within 2-7 business days. A shipment confirmation containing the tracking number will be emailed to you when your order ships.
Risk of Loss; General Prohibitions
THE RISK OF LOSS SHALL PASS TO YOU AS SOON AS YOUR ORDER IS DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS. IT IS YOUR SOLE RESPONSIBILITY TO PROVIDE A SAFE AND CORRECT SHIPPING ADDRESS ACCESSIBLE TO COMMON CARRIERS. YOU HEREBY RELEASE US FROM ANY AND ALL LIABILITY IN THE EVENT YOU (A) PROVIDE AN INCORRECT DELIVERY ADDRESS DURING THE CHECKOUT PROCESS AND/OR (B) FAIL TO COLLECT THE MERCHANDISE FROM THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS.
Once you submit an order on the Site, we can’t guarantee changes or cancellations, because of the speed and efficiency of our order processing and fulfilment. If you would like to make changes to, or cancel, your order, please contact Customer Service at: firstname.lastname@example.org
All prices shown on the Site are in U.S. Dollars and are exclusive of applicable sales tax. Sales tax is calculated based on the shipping address on your order. We reserve the right to change prices at any time without notice to you, provided that any changes made after your order is submitted will not apply retroactively. ZENB subscription orders are deemed to be submitted as of the date of each shipment. We do not warrant or guarantee that product descriptions, specifications, or pricing on our Site is complete, accurate, reliable, current or error-free. In the event of any errors relating to the pricing or specifications of any item, product or service, ZENB shall have the right to refuse or cancel any orders in its sole discretion. If we charged your credit card or other payment account prior to cancellation, we will issue a credit to your account in the amount of the charge.
BY SIGNING UP FOR A SUBSCRIPTION WITH A RECURRING SHIPMENT, YOU ACKNOWLEDGE AND AGREE THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AND YOUR ORDER WILL AUTOMATICALLY BE PROCESSED AND SHIPPED ON A RECURRING BASIS AS SELECTED BY YOU UNTIL YOU END YOUR SUBSCRIPTION OR CANCEL YOUR RECURRING ORDER.
In order to become a member of the Site and use our Services, you must register for an account with us (“Account”) and provide us with information as prompted by the Site registration form. You represent and warrant that: (a) all information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You are fully responsible for keeping your Account login information confidential and for all activities that occur within your Account. If you suspect that there has been unauthorized access to your Account or any other potential security breaches you agree to immediately notify us of this. We will not be liable for any loss or damage arising from your failure to comply with these requirements.
By enrolling in a subscription you are signing up to a periodic subscription with us and agree to pay the then current applicable subscription fee listed on the site (as defined by the quantity and type of shipment you choose to receive per period). Your subscription, which may start with a free or discounted box, will continue at the level you have chosen (or at a different level if you change your preferences) unless and until you cancel your subscription or we terminate it. We reserve the right to amend our billing schedule without notifying you.
Cancelling a Subscription
You must cancel your subscription 24 hours before your billing day for each period in order to avoid billing of the next period’s shipment to your chosen payment method. We will automatically bill the subscription shipment every period to the payment method you provide to us during registration (or to a different payment method if you change your account information). We may change the pricing for our products by updating the Site and without any additional notice to you, provided that any changes will not take effect until your subscription renews.
You may cancel your subscription at any time. To cancel, visit your account and click on “Manage My Account”.
If you have multiple recurring orders in place you will need to go through the process outlined above for each individual order to ensure that all of your recurring orders have been successfully cancelled.