Welcome to ZENB US, Inc. website (“ZENB”, “we”, “our” or “us”). ZENB recognizes and appreciates the importance of respecting the privacy of our customers. This privacy notice sets forth our current policy with respect to how ZENB collects, shares, and protects your personal information.
Collection of Personal Information
ZENB may use your personal information to provide and improve our services, provide you with a personalized experience on our sites, contact you about your account and our services, provide you customer service, provide you with personalized advertising and marketing, or to fulfill legal and regulatory requirements. The types of personal information we collect may include:
- Contact information, such as name, mailing and e-mail address;
- Bank details and payment history;
- Information provided on website forms;
- Information we receive from customer telephone/email inquiries;
- Information from public sources, which may include updated delivery and address information from our carriers or other third parties (such as web directories);
- Information about customer transactions with us or our affiliates or companies with which we conduct business;
- Information we receive from a consumer-reporting agencies which we may use to help prevent and detect fraud;
- Employees and applicants for employment provide certain personal information to us as part of their employment or employment applications in order to receive their paycheck and other employment-related benefits. This personal information may be included in job applications, employee training records, performance appraisals, salary, and other employment records.
Sharing of Information
ZENB may share personal information with certain third parties without notice to you including those set forth below:
Agents, Consultants and other Third Parties
We may use selected third parties to provide us with services or technical support for the website who may have access to your personal information. Examples may include fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, and providing marketing assistance. All service providers are permitted to use data only for the purpose of performing services on our behalf. Similarly, we may share your personal information as required by law to protect our rights and property, or the rights, property or safety of others, including to advisers, law enforcement agencies, judicial and regulatory authorities.
We may also share your personal information in connection with the sale or marketing of products and services that may be of interest to you or with companies with which we have agreements to share information.
We may aggregate your personal information with other users of the website, and disclose such information in a non-personally identifiable manner to advertisers and other third parties for marketing and promotional purposes. In these situations, we will not disclose to these entities any information that could be used to identify you personally.
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personal information may be part of the transferred assets.
Cookies & Web Analytics
We automatically collect basic technical information from all visitors to the website through our automatic data collection tools, which may include cookies and other commonly used technologies (e.g., Google Analytics). These tools collect certain standard information that your browser sends to the website such as your browser type and language, access times, completion or success status of the request for a webpage or other on-line item, file size of the webpage visited and the address of the site from which you came to the website. They may also collect information about your Internet Protocol (“IP”) address, or click stream data within our website (i.e. the actions taken in connection with the website). This information helps us improve the functionality of the website.
We may allow third party ad serving companies or ad networks to display third party advertisements on the website. Some of these companies may place a cookie in order to recognize your computer each time they send you an online advertisement. Thus, these companies may compile information about where you are using your computer, where you saw their advertisements, and which ads you clicked on. This information allows these companies to deliver targeted advertisements that they believe will be of most interest to you. We do not have access to the cookies that may be placed by these companies.
California Privacy Rights
Under California Civil Code Section 1798.83, California customers are entitled to request information relating to whether a business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses.
You may also have certain data privacy rights which may be subject to limitations and/or restrictions. These rights include the right to: (i) ask for a copy of your personal information to be provided to you; (ii) request the deletion of your personal information; and (iii) opt out of the sale of your personal information to third parties.
If you are a California resident and would like to make any of the requests above, please submit your request using the contact information below.
ZENB may also use online survey instruments to obtain feedback on your experience with the website. The survey initiation pops up for a random sample of visitors, is voluntary and does not collect personal information. If you decline the survey you will still have access to the same information and resources of the Site as those who do take the survey. The survey reports are available only to the website’s managers and other staff who require this information to perform their duties. ZENB retains the data from the survey results in accordance with its data retention policy.
Social Media and Third Party Websites
ZENB uses some social media tools and websites to interact with its customers and resource partners. Social media websites are used to publicize ZENB programs and services and engage with members of the public. ZENB does not use third party websites to solicit and collect personal information from individuals. Any personal information collected by a third party website will not be transmitted to ZENB unless required for law enforcement purposes or as otherwise permitted by law. ZENB’s privacy and other web policies do not apply to these third party websites and we encourage you to read the policies of the third party website when deciding whether to use it.
ZENB may retain your personal information as long as necessary for the provision of the services, internal analytical purposes, or to comply with its legal obligations, resolve disputes and enforce agreements (e.g. settlement). The criteria used to determine the retention periods include: (i) how long the personal data is needed to provide the services and operate the business; (ii) the type of personal data collected; and (iii) whether we are subject to a legal, contractual or similar obligation to retain the data (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation or disputes)
Website Security and Safeguarding of Information
ZENB maintains physical, electronic and procedural controls in accordance with applicable data protection laws and other pertinent regulatory bodies to safeguard personal information. These controls include computer safeguards and secured files and offices.
ZENB does not sell products for purchase by children. In order to respect the privacy of minors, ZENB does not knowingly collect, maintain or process personal information submitted online via our Internet Services by anyone under the age of 18.
Data Subject Rights
Individuals in Andorra, Argentina, Australia, California, Canada, the European Union, Faroe Islands, Guernsey, Hong Kong, Israel, Isle of Man, Japan, Jersey, Mexico, New Zealand, Singapore, South Korea, Switzerland, the United Kingdom, Uruguay, and certain other jurisdictions may have certain data subject rights. These rights vary, but they may include the right to: (i) request access to and rectification or erasure of their personal data; (ii) restrict or object to the processing of their personal data; and (iii) obtain a copy of their personal data in a portable format. Individuals may also have the right to lodge a complaint about the processing of personal data with a data protection authority.
If you make a request related to personal data about you, you may be required to supply a valid means of identification as a security precaution. We will process your request within the time provided by applicable law.